Are you struggling to get your team to buy in to your bank’s complaint and complaint management program? If so, you are not the only one. The word “complaint” carries a negative connotation in most people’s mind. However, complaints can be an opportunity. Learn how complaints and a well-developed complaint program can actually benefit your organization.
Click on the video to listen to Jerod explain more.
Other Upcoming Webinars:
January 16th – Truth in Savings Act
January 16th – Fair Lending
January 21st – Advertising
January 23rd – Auditing TRID
February 11th – Compliance for the Board of Directors