Are you struggling to get your team to buy in to your bank’s complaint and complaint management program? If so, you are not the only one. The word “complaint” carries a negative connotation in most people’s mind. However, complaints can be an opportunity. Learn how complaints and a well-developed complaint program can actually benefit your organization.
Click on the video to listen to Jerod explain more.
Other Upcoming Webinars:
January 16th – Truth in Savings Act
January 16th – Fair Lending
January 21st – Advertising
January 23rd – Auditing TRID
February 11th – Compliance for the Board of Directors
Want more Free Lending tools? See here – https://store.bankerscompliance.com/link/LendingFD
Jamie is known as the director of innovation. She incorporates her experiences as a former Sergeant in the military and small business owner to bring an energetic and passionate approach to all opportunities! She has a Master’s Degree in Organizational Management and is currently in a Ph.D. in business philosophy – Specialty in Strategic Management program.
When Jamie is not directing at Banker’s Compliance Consulting, she is often found at a collegiate track sporting event watching her son and team compete. She dabbles in hobbies such as soap & cheese making. She also believes in giving back and volunteers weekly teaching business and speaking skills to local high schools and other organizations.