What if a customer comes in and says, “these transactions are not mine” and when you look into it further, you find out it has been months or maybe even years since the suspected errors occurred? Many financial institutions believe that consumers must notify you within 60 days of an error to get any of their money back but that’s one of the biggest myths related to the Regulation E error resolution requirements.
Click on the video to listen to David explain more.
If you need more on Regulation E error resolution requirements, be sure to check out our webinar, “Regulation E: Errors & Disputes” which is available now OnDemand
Want more DEPOSIT OPERATIONS TOOLS find them here – https://store.bankerscompliance.com/link/DOTools
Amy brings many years of banking and compliance experience to Banker’s Compliance Consulting. She has worked for both large and small financial institutions and spent time working in every area of a bank. She started out as a teller in college and eventually became a branch manager.
Her love, however, was always compliance. Amy began her career with Banker’s Compliance Consulting in 2000. Her knowledge and experiences have allowed her to develop a well-rounded and practical approach to regulatory compliance. Amy is CRCM certified, has a Bachelor’s Degree in Business Administration, and is a graduate of the ABA Compliance School.
Amy & her husband have two children at home and stay busy following their activities. They spend a lot of time in the bleachers!