What if a customer comes in and says, “these transactions are not mine” and when you look into it further, you find out it has been months or maybe even years since the suspected errors occurred? Many financial institutions believe that consumers must notify you within 60 days of an error to get any of their money back but that’s one of the biggest myths related to the Regulation E error resolution requirements.
Click on the video to listen to David explain more.
If you need more on Regulation E error resolution requirements, be sure to check out our webinar, “Regulation E: Errors & Disputes” which is available now OnDemand
Want more DEPOSIT OPERATIONS TOOLS find them here – https://store.bankerscompliance.com/link/DOTools