Regulation E has a lot of different time limits and rules that you must comply with for electronic funds transfer error resolutions.
For instance, you are required to complete your investigation within 10 business days.
If you can’t, you can extend the investigation to 45 or 90 days but only if you give the consumer provisional credit. There’s also a rule that says, once your investigation is complete, you have to notify the customer within three business days and correct the error within one business day. So, what if your investigation is complete before the 45 or 90 days expires?
Listen to David explain.
If you’d like to learn more, be sure to join us on March 18, 2021, for our webinar, “Regulation E: Errors & Disputes”.
David’s banking career began as a field examiner for the FDIC in 1990. He later became a Compliance Officer and Loan Officer for a small bank. In 1993, he established Banker’s Compliance Consulting. Along with his amazingly talented Team, he has written numerous compliance articles for prestigious banking publications and has developed compliance seminars that Banker’s Compliance Consulting produces.
He is an expert in compliance regulations. He is also a motivational speaker and innovative educator. His quick wit and sense of humor transforms the usually tiring topic of compliance into an enjoyable educational experience. David is on the faculty of the American Bankers Association National Compliance Schools and has served on the faculty of the Center for Financial Training for many years. He also is a frequent speaker at the ABA’s Regulatory Compliance Conference. He is also a trainer for hundreds of webinars, is a Certified Regulatory Compliance Manager (CRCM) and has been a BankersOnline Guru for many years. The American Bankers Association honored David with their Distinguished Service Award in 2016.
David and his wife Karen have three adult children, four grandchildren (none of whom live at home!) and two cats (of which Dave is allergic … the cats, not the children!). They recently moved to an acreage outside of Lincoln, Nebraska where he gets to play with his tractor. When possible David can be found fishing, making sawdust in his shop, or playing the guitar and piano. He also enjoys leading worship at his church.