Regulation E has a lot of different time limits and rules that you must comply with for electronic funds transfer error resolutions.
For instance, you are required to complete your investigation within 10 business days.
If you can’t, you can extend the investigation to 45 or 90 days but only if you give the consumer provisional credit. There’s also a rule that says, once your investigation is complete, you have to notify the customer within three business days and correct the error within one business day. So, what if your investigation is complete before the 45 or 90 days expires?
Listen to David explain.
If you’d like to learn more, be sure to join us on March 18, 2021, for our webinar, “Regulation E: Errors & Disputes”.