When a customer disputes an electronic funds transfer, it’s not uncommon for a bank’s card processor to require that the customer first try to resolve the issue with the merchant, sign an affidavit or jump through other hoops. It’s important to point out that Regulation E does not allow this.
Listen to the video as Dave explains more.
This is just one of the many myths surrounding Regulation E’s error resolution requirements. Join us on May 14, 2019, for our “Regulation E: Errors & Disputes” webinar where we will spend two hours not only looking at the requirements but we will also debunk many of the myths! We hope you join us!
See what regulations we cover – https://www.bankerscompliance.com/banking-regulations-compliance-services/regualationswecover/
David’s banking career began as a field examiner for the FDIC in 1990. He later became a Compliance Officer and Loan Officer for a small bank. In 1993, he established Banker’s Compliance Consulting. Along with his amazingly talented Team, he has written numerous compliance articles for prestigious banking publications and has developed compliance seminars that Banker’s Compliance Consulting produces.
He is an expert in compliance regulations. He is also a motivational speaker and innovative educator. His quick wit and sense of humor transforms the usually tiring topic of compliance into an enjoyable educational experience. David is on the faculty of the American Bankers Association National Compliance Schools and has served on the faculty of the Center for Financial Training for many years. He also is a frequent speaker at the ABA’s Regulatory Compliance Conference. He is also a trainer for hundreds of webinars, is a Certified Regulatory Compliance Manager (CRCM) and has been a BankersOnline Guru for many years. The American Bankers Association honored David with their Distinguished Service Award in 2016.
David and his wife Karen have three adult children, four grandchildren (none of whom live at home!) and two cats (of which Dave is allergic … the cats, not the children!). They recently moved to an acreage outside of Lincoln, Nebraska where he gets to play with his tractor. When possible David can be found fishing, making sawdust in his shop, or playing the guitar and piano. He also enjoys leading worship at his church.