When a customer disputes an electronic funds transfer, it’s not uncommon for a bank’s card processor to require that the customer first try to resolve the issue with the merchant, sign an affidavit or jump through other hoops. It’s important to point out that Regulation E does not allow this.
Listen to the video as Dave explains more.
This is just one of the many myths surrounding Regulation E’s error resolution requirements. Join us on May 14, 2019, for our “Regulation E: Errors & Disputes” webinar where we will spend two hours not only looking at the requirements but we will also debunk many of the myths! We hope you join us!
See what regulations we cover – https://www.bankerscompliance.com/banking-regulations-compliance-services/regualationswecover/