While we can’t point to a regulation or a law that says you have to have a complaint policy, it does seem like the regulatory agencies are really pushing financial institutions in that direction. About a year ago, our team put together a free sample policy for complaint programs, to assist banks in that endeavor. If you’ve been using it or if you’re looking to start or improve on what you have, we’d encourage you go check it out and download the updated version. While you are there, be sure to check out our other free compliance resources.
If you’re looking for more on complaints, we do also have a webinar coming up this Wednesday, April 10th. We’d love to have you join us!
Listen to the video as Jerod explains more.
Jerod is the leader of Banker’s Compliance Consulting’s training productions. He is a nationally recognized speaker. Whether it’s a conference, seminar, school, webinar, or luncheon, it’s easy to stay engaged when he presents due to the amount of passion and energy he brings to each and every compliance topic. Jerod has spoken on behalf of the American Bankers’ Association, BankersOnline, many state banking associations, private compliance groups, and financial institutions. He is a Certified Regulatory Compliance Manager (CRCM) and BankersOnline Guru.
Jerod likes to spend his time (between reading regulations and producing compliance training!) relaxing at the lake with his wife and three children, following their activities or engaged in something sports related!