Be sure to JOIN US on January 14, 2021, for our webinar, “Complaints, Complaint Programs & Compliance”.
What’s a complaint? Our simple definition is “anytime you have a customer that is not satisfied” whether that be with a product or service, a certain fee, etc. As a financial institution you will absolutely encounter complaints. You might not get them daily, but you do encounter them and probably more frequently than your complaint data shows. Are you identifying and resolving complaints sufficiently?
Listen to Jerod explain more
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