Complaints have been receiving more and more attention in the last couple of years. Do you want to take your complaint program from good to great?
We find that good complaint programs generally have four common elements: policy, procedures and processes, training and monitoring.
Listen to the video as Jerod explains each of these elements.
Our team has put together a one-hour webinar that will cover all the latest, greatest information on best practices, guidance and expectations as it relates to complaints and complaint programs. Be sure to join us on April 10, 2019, and we’ll give you the solutions you need to get your complaint program on the right track!
Want to see all our training opportunities? Go HERE.
Jerod is the leader of Banker’s Compliance Consulting’s training productions. He is a nationally recognized speaker. Whether it’s a conference, seminar, school, webinar, or luncheon, it’s easy to stay engaged when he presents due to the amount of passion and energy he brings to each and every compliance topic. Jerod has spoken on behalf of the American Bankers’ Association, BankersOnline, many state banking associations, private compliance groups, and financial institutions. He is a Certified Regulatory Compliance Manager (CRCM) and BankersOnline Guru.
Jerod likes to spend his time (between reading regulations and producing compliance training!) relaxing at the lake with his wife and three children, following their activities or engaged in something sports related!