BSA/AML & Customer Risk Profiles

Tellers and Customer Service Representatives play a crucial role when it comes to developing a customer’s risk profile.  They are on the frontline working directly with the customer which gives them the ability to ask questions.  Knowing what to ask and when are vital to your BSA/AML program.

Kevin explains more in the video.

Ready to learn more?  JOIN US for our webinar, “BSA for Tellers & Customer Service Representatives”.  Featured topics include:

  • Customer Identification Program
  • Account Opening Customer Due Diligence
  • Identifying Unusual Activity and Asking the Right Questions
  • Performing & Documenting Customer Due Diligence
  • Identifying, Verifying and Certifying Beneficial Owners of Legal Entity Customers
  • Ongoing Customer Due Diligence and Updating the Customer Risk Profile
  • Currency Transaction Reports & Monetary Instruments
  • Suspicious Activity Reporting Requirements


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