Elements of a Complaint Program

Complaints and complaint management are not only an area of emphasis for the regulatory agencies, they are also one of the core pillars of your compliance management system (CMS).  So, what does an effective complaint program look like?  We believe there are four common elements.  The first is a Board-approved policy.  While there is no regulatory requirement to have a written, Board-approved policy, doing so not only gets management’s attention, it’s a great way to mitigate the increasing risks in the area of complaints.

Jerod explains the other common element in the video.

Ready to learn more?  JOIN US for our webinar, “Complaints, Complaint Programs & Compliance”.  Featured topics include:

Presenter: Jerod Moyer
  • Complaint Hot Spots & Complaint Program Red Flags
  • What’s a Complaint? What’s not?
  • The “CMS” Intersection
  • The Regulatory View & Expectations
  • Complaint Program Structures & Best Practices
  • The UDAAP Connection
  • Compliance & Much More! 

One Registration Gets Your Whole Team Trained!


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