Complaints and complaint management have increasingly become areas of emphasis for the regulatory agencies.
Why is that? It’s all about information. Neither you nor the examiners can manage what they don’t know.
Jerod further explains the “why” in the video.
Complaints, Complaint Programs & Compliance
ONE HOUR TRAINING
- Complaint Hot Spots & Complaint Program Red Flags
- What’s a Complaint? What’s not?
- The “CMS” Intersection
- The Regulatory View & Expectations
- Complaint Program Structures & Best Practices
- The UDAAP Connection
- Compliance & Much More!
Designed for compliance personnel, management, auditors, risk management, customer service, deposit, lending, and operations personnel.
(1.25 Continuing Education credit hours)
PRESENTERS LIVE ON VIDEO!
NO CHARGE FOR ADDITIONAL LOCATIONS!
Jerod is the leader of Banker’s Compliance Consulting’s training productions. He is a nationally recognized speaker. Whether it’s a conference, seminar, school, webinar, or luncheon, it’s easy to stay engaged when he presents due to the amount of passion and energy he brings to each and every compliance topic. Jerod has spoken on behalf of the American Bankers’ Association, BankersOnline, many state banking associations, private compliance groups, and financial institutions. He is a Certified Regulatory Compliance Manager (CRCM) and BankersOnline Guru.
Jerod likes to spend his time (between reading regulations and producing compliance training!) relaxing at the lake with his wife and three children, following their activities or engaged in something sports related!