Regulation E’s 60-Day Rule

What if a customer comes in and says, “these transactions are not mine” and when you look into it further, you find out it has been months or maybe even years since the suspected errors occurred?  Many financial institutions believe that consumers must notify you within 60 days of an error to get any of their money back but that’s one of the biggest myths related to the Regulation E error resolution requirements. 

Click on the video to listen to David explain more.

If you need more on Regulation E error resolution requirements, be sure to check out our webinar, “Regulation E: Errors & Disputes” which is available now OnDemand

Want more DEPOSIT OPERATIONS TOOLS find them here –


Virtual Conferences

We recently made the difficult decision to cancel our “in person” Compliance Conferences this fall, but they are going VIRTUAL!

While this may be different, virtual training is nothing new to us. It’s something we’ve been doing for years!

During this time of uncertainty and tight budgets, rest assured you will get the best training around!

Our trainers and virtual production team are experts.

They use the latest video and audio capabilities to ensure you will have an exceptional virtual experience. You will be able to see and hear our trainers live on video, ask questions, interact and network with them.

Click on “see events” to view the dates of each conference. You have the option to purchase individual conferences or you can purchase all three for a discounted price. The registration allows your entire team (including multiple locations) to attend.

All sessions will be recorded and available at no extra cost!

BSA/AML Live Training

Lending Live Training

Deposit Live Training

Struggling with Complaints?

Be sure to JOIN US on January 14, 2020, for our webinar, “Complaints, Complaint Programs & Compliance”. 

Are you struggling to get your team to buy in to your bank’s complaint and complaint management program?  If so, you are not the only one.  The word “complaint” carries a negative connotation in most people’s mind.  However, complaints can be an opportunity.  Learn how complaints and a well-developed complaint program can actually benefit your organization.

Click on the video to listen to Jerod explain more.

Other Upcoming Webinars:

January 16thTruth in Savings Act

January 16thFair Lending

January 21stAdvertising

January 23rdAuditing TRID

February 11thCompliance for the Board of Directors


Want more Free Lending tools? See here –

What Should Dave Wear?


You know the Banker’s Compliance Consulting team produces fun and educational compliance training events. If you’ve been on a cruise, you know they are exciting. We are combining these two great events into one amazing conference!


Make sure you get in your vote. Press on the i (info) on the upper right of the video.


What to know more about the cruise? Go here –



Learning in the Sun!

We are only a year away from our first ever Compliance Cruise!!  In 2020 (January 25 – February 1), we will be sailing the high seas, enjoying some fun in the sun and most importantly, getting you the latest and greatest compliance information on a variety of lending, deposit and BSA topics.


Our very own David Dickinson and Jerod Moyer, as well as Paul Osborne will be your instructors on this one of a kind training event!


It sure looks like Kevin is ready to go, are you? It is imperative that you get your spot before March 31st to get the advertised rates. 


While we are still a year away, the time to register is NOW!  Space is filling up!  We can’t wait to see you on the ship!!


More information is located here. –


Register Now!