Regulation E’s overdraft rules related to ATM & one-time debit transactions seem pretty straightforward. Since these rules have gone into effect; however, some institutions have unknowingly gotten themselves into hot water. If you are an institution that currently offers the opt-in or doesn’t offer the opt-in but is curious about doing so, we wanted to give you a few tips.
- First, don’t be misleading when it comes to “selling” this to your customer.
- Second, you obviously want to discuss the opt-in with your customer, but you need to make sure you are clearly explaining and informing them about what it is and what it isn’t.
- Lastly, it’s a good idea to have a script of some kind so that everyone is giving the same information.
Click on the video to listen to Jerod give more tips.
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Jerod is the leader of Banker’s Compliance Consulting’s training productions. He is a nationally recognized speaker. Whether it’s a conference, seminar, school, webinar, or luncheon, it’s easy to stay engaged when he presents due to the amount of passion and energy he brings to each and every compliance topic. Jerod has spoken on behalf of the American Bankers’ Association, BankersOnline, many state banking associations, private compliance groups, and financial institutions. He is a Certified Regulatory Compliance Manager (CRCM) and BankersOnline Guru.
Jerod likes to spend his time (between reading regulations and producing compliance training!) relaxing at the lake with his wife and three children, following their activities or engaged in something sports related!